b9999 Privacy Policy

b9999 operates a reliable online gaming service for users in Bangladesh. We believe that every user's personal privacy is a fundamental right, and protecting it is our ethical responsibility.

This Policy applies to —

• All users registered on the b9999 website and platform;
• Anyone accessing our services from any device;
• Any person who contacts b9999, whether registered or not.

We use SSL encryption technology, which keeps data transfers between users and our servers fully secure. Our data security practices follow international industry standards.

b9999 collects user information in several ways. The types of information collected are described below:

2.1 Registration & Account Information

The information we collect when you create an account includes:

• Full name and date of birth (for age verification);
• Email address and phone number;
• Residential address;
• Login credentials (passwords are always stored in encrypted form).

2.2 Identity Verification (KYC) Information

We conduct identity verification to complete financial transactions and ensure security. Information collected in this process includes:

• A copy of your National ID (NID) or passport;
• A selfie or photo (to verify a match with your identity document);
• Documents required to verify your address.

2.3 Financial Transaction Information

Records of deposits and withdrawals are stored in our system. This includes transaction amounts, dates, payment methods (bKash, Nagad, or Rocket), and transaction IDs. Complete payment details are held by our payment processors, and b9999 never stores full account numbers.

2.4 Technical & Usage Information

Information automatically collected while using the platform includes:

• IP address and device identifier information;
• Browser type and version;
• Login date, time, and location;
• Time spent on the platform and usage patterns;
• Information collected through cookies and similar technologies.

b9999 uses collected information only for the following legitimate purposes:

• Account management: Creating, verifying, and maintaining user accounts;
• Service delivery: Managing gaming services, bonuses, and promotional offers;
• Financial transactions: Processing deposits, withdrawals, and other financial activities;
• Security & fraud prevention: Ensuring account security and preventing unauthorized access;
• Age & identity verification: Confirming that a user is at least 21 years old;
• Customer support: Resolving user queries and complaints;
• Legal compliance: Adhering to applicable laws and regulations;
• Service improvement: Enhancing platform performance and user experience.

We never sell users' personal information to third parties or rent it out for commercial purposes.

b9999 may share user information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third-party services to operate our platform, such as payment processors and technology infrastructure providers. Only the necessary information is shared with these partners, and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information under a court order, a lawful request from law enforcement, or applicable law. In such cases, we provide only the minimum information necessary.

4.3 Fraud & Security

It may be necessary to share information when cooperating with investigating authorities to prevent serious fraud, money laundering, or other illegal activities.

b9999 uses cookies and similar technologies to ensure the smooth operation of the platform and to improve the user experience.

5.1 Types of Cookies

• Essential cookies: Required for the basic functioning of the platform; without them the service does not work properly;
• Functional cookies: Remember your preferences and settings (such as language selection);
• Analytics cookies: Collect aggregate and anonymous data to understand platform usage patterns;
• Security cookies: Maintain session security and help prevent fraud.

You can control cookies through your browser settings. However, disabling certain essential cookies may cause issues when using some features of the platform.

b9999 applies industry-leading security measures to protect user information:

• SSL encryption: All data transfers are secured with 256-bit SSL encryption;
• Secure servers: User information is stored in strictly controlled and secured data centers;
• Access control: Only authorized staff can access the necessary information;
• Regular security reviews: Our systems undergo regular security testing and audits;
• Password encryption: No password is ever stored in plain text.

However, due to the limitations of the internet and digital technology, a complete guarantee of security is not possible. If you notice any suspicious activity related to security, you are requested to report it immediately to [email protected].

b9999 retains user information only for as long as necessary. We consider the following factors when determining how long to retain information:

• All account information is retained for as long as the account remains active;
• Even after an account is closed, certain information may be kept for a defined period as required by law;
• Financial transaction records are retained for the period required under financial regulations;
• Once the legal retention period has expired, information is securely deleted.

You have the following rights over your own information at b9999:

• Right to access: The right to know what information we hold about you;
• Right to correction: The right to request correction of inaccurate or outdated information;
• Right to deletion: The right to request deletion of personal information in certain circumstances;
• Right to restrict processing: The right to request that data processing be limited in certain circumstances;
• Right to lodge a complaint: The right to raise concerns or complaints about how your information is used.

To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time. However, some information may not be possible to delete due to legal or regulatory obligations.

b9999 is intended only for those aged 21 and above. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

Parents or legal guardians who believe their minor child has registered on our platform should contact us immediately at [email protected].

The b9999 platform may integrate services from game software providers. These third-party providers are governed by their own privacy policies. b9999 is not responsible for the privacy practices of these external services, and users are advised to review the relevant provider's own policy.

b9999 reserves the right to update this Privacy Policy from time to time. If significant changes are made, we will —

• Update the revision date on this page;
• Notify registered users by email or through the platform;
• Obtain fresh consent where required.

Continued use of the platform after an update will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

Our support team provides service in both Bengali and English. Our goal is to resolve your complaints or requests within a reasonable time.